New Admin Panel for Learning Communities
This release introduces a centralized Admin Panel for Learning Communities, giving administrators a single interface to manage all communities, topics, and posts. It streamlines moderation, content management, and reported content handling, improving community health and administrative efficiency. The panel is accessible to users with existing Manage Communities permissions and requires no new setup.
What's New
- Centralized management of all communities, topics, and posts from a single dashboard.
- Comprehensive topic management including add, edit, delete, archive, unarchive, and filtering by name or community.
- Detailed post management with edit, archive/unarchive, and delete actions, plus filtering by topic and community.
- Dedicated reported content management to review, dismiss reports, or delete flagged content.
- Real-time overview of community health and activity for administrators.
- Access via existing Manage Communities permissions with no new permission setup required.
Details
Description
The new Admin Panel for Learning Communities provides community administrators with a single, intuitive interface that centralizes control over all communities, topics, and posts. From one dashboard, administrators can manage communities, moderate content, restructure topics, and act on reported content without navigating multiple pages or disparate tools.
The panel delivers comprehensive operations across topic management, post management, and reported content management, giving administrators a complete, real-time overview of community health and activity. Community members benefit indirectly through more consistent rule enforcement, better moderation, and prompt resolution of issues.
Business Need
Administrators overseeing multiple communities with numerous topics and thousands of posts previously had to navigate multiple pages and separate tools to moderate reported content, update guidelines, or locate specific posts. This led to slow moderation, inconsistent rule enforcement, and significant wasted time, ultimately harming community health.
By centralizing all community governance into one interface, the panel directly addresses these pain points. It empowers administrators to maintain high standards, respond swiftly to reported issues, and ensure a vibrant, safe space for all users, freeing them to focus on strategic community growth.
Key Features
- Centralized dashboard: Manage all communities, topics, and posts from a single point of control.
- Topic management: Add new topics, edit existing topic settings, delete topics, and archive topics to deactivate them, with the option to archive associated posts or reassign them to another topic. Topics can be unarchived to reactivate them, and filtered by name or community.
- Post management: View a detailed post table showing title, topic, community, and author, with actions to edit, archive, unarchive, or delete each post and filter by topic or community.
- Reported content management: Review a dedicated reported content table showing the content name, topic, community, type, author, created date, report reason, status, and number of reporters, with actions to dismiss the report or delete the content.
- Real-time community oversight: Gain a complete, real-time overview of community health and activity to swiftly identify and act on reported content.
- Permission-based access: Access the panel using existing Manage Communities permissions, with no new permission setup required.
Deployment & Considerations
This feature is part of the July 2026 release and is on by default, requiring no manual activation steps. It will first be accessible in the stage or preview environment at the start of UAT, and then in production with the official production release.
No new permissions are required; existing Manage Communities permissions grant access. This feature is available only to customers using the Galaxy single architecture. For successful adoption, administrators should update internal moderation and community management workflows to leverage the panel's capabilities, and prepare brief internal training sessions to ensure relevant administrators are proficient with the new interface.